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Work-Order Management

 

Increase your mobile work team's operational efficiency with MOTOTRBO digital two-way radios from Motorola. MOTOTRBO delivers exceptional voice quality, extended battery life, increased capacity and the industry's largest application developer program for increased productivity and enhanced worker safety.

Customer satisfaction is an important driver for success in the hospitality markets and work order management.CRM applications provide the ability to expedite response and resolution of customer issues, enhance efficiency of personnel responding to requests, generate reports to measure CRM and review operations, work flows, processes and track open issues.

ACS Alarm Control System

ACS Alarm Control System

ACS is a scalable and easy to install solution that significantly decreases response times to important alarms and emergency situations, increases workplace efficiency and creates a safer workplace for employees.

ACS (Alarm Control System) is a modular platform designed to provide efficient alarm management from multiple disparate alarm sources, and to intelligently notify the correct individuals via existing communications infrastructures. ACS provides a guarantee that the necessary staff will be informed of specific triggered events by utilizing worker schedules and competencies, and by interfacing with multiple devices (i.e. two-way radios, mobile phones, e-mail). Additional modules can be coupled with the ACS platform to ensure greater employee safety and security.

Redefining Automatic Alarm Management and Notification

Central to all business activities is a functional, operational and threat free environment. All workplaces are equipped with processes or systems that require the transmission of time-sensitive and often urgent information. ACS is an intelligent alarm management and notification solution that provides organizations with the platform to automatically listen for alarm outputs from Building Management and Automated Process Systems. Instantaneously notify the right individuals of ongoing events based on worker schedules, competencies, location and communication media.

Benefits

Higher Workplace Efficiency

  • ACS reduces response times to alarms and urgent events by consolidating disparate alarm sources and managing the notification process, leading to an increase in workplace efficiency. ROI is as low as six months for most installations.

Greater Employee Safety

  • By eliminating the need for human dispatching of alarm notifications and ensuring that the message is delivered to the right individual, workers are better positioned to respond to critical situation.
  • ACS also provides a reliable platform for Centralized Lone Worker, another application from the Teldio Application Suite, to automatically notify colleagues or response teams if workers become unresponsive.

Key Features

  • The intelligent scheduler matches the scheduled worker competencies to those needed to respond to triggered alarms.
  • The system prioritizes alarms to optimize the use of available resources.
  • ACS listens to alarms from multiple sources.
  • ACS is always active, and provides automated coverage 24/7.
  • Notifications can be simultaneously sent to multiple media: MOTOTRBO radios, mobile phones, pagers, e-mail gateways.

Downloads

ACS Alarm Control System Brochure

DAPage™

DAPage™ solutions serves as a central data bridge for providing universal gateway services. These solutions bring out the full power of the Motorola MOTOTRBO™ product line by using real text based messaging and application integration - enabling cross platform data transactions, work order ticketing, and dispatch messaging while supporting both local and distributed applications.

Features

  • The DAGate™ hardware controller requires minimal customer interaction to set-up and maintain. DAGate™ units arrive configured and ready to operate, requiring only simple mounting in a standard EIA rack for connecting to power, radios and internet enabled LAN segments. Once powered up, our DAGate™ opens a secure and stable tunnel from customer facilities to our designated hosts.
  • Stability. DAPage solutions provide built in redundancy and survivability by operating from multiple geographically diverse high availability data centers with carrier independent alternate route connectivity options.
  • “Push” rather than “pull” technology. The solutions do not utilize email accounts or store and forward email boxes that must be polled for transaction activity. This significantly reduces the transaction processing window and potential security exposure.
  • Active monitoring, alerting, and reporting for select aspects of customer environments including network and radio failures, message backlog, power failures with UPS power reporting, and custom features depending on customer requirements.

HOTSOS Web Server

Receive HotSOS work orders directly on your MOTOTRBO Digital Two-Way Radios

StreetTrek Hot SOS ServerTMis an enterprise solution designed specifically for use with HotSOS and MOTOTRBO Digital Two-Way Radios.

Benefits

  • Connects directly to Conventional repeaters, multiple repeaters, IPSC Systems and Connect Plus systems.
  • Does not require control stations.
  • Connects to HotSOS Data Base by Web Service.
  • No e-mail required.
  • Requires Microsoft SQL Express 2008 or higher.
  • Runs as a Windows application with a Graphical User Interface (GUI) and as a Windows service.

Downloads

HOTSOS Web Server Brochure

SmartPTT Basic

SmartPTT Enterprise

Dispatch Software Application

SmartPTT is a dispatch software application, which facilitates development of distributed radio communication systems with a large number of base stations and dispatcher consoles working simultaneously. It includes all benefits of MOTOTRBO™digital platform (Motorola). 

SmartPTT supports all digital features of MOTOTRBO™ two-way radios along with analog mode operation to facilitate gradual upgrade to the new radio communication standard by means of a "mixed" mode when some sites operate in an analog mode and others operate in digital.

SmartPTT architecture can manage subscriber networks of any size and topology. Such complex dispatching systems can be implemented at various kinds of industrial, municipal and commercial facilities:

Linear-extended objects
Multi-site dispatcher control systems for oil- and gas-pipelines, power grids, highways, railways, etc.

Geographically distributed objects
Dispatching systems for emergency services, municipalities, public transportation, security services, etc.

Local objects
 Single-site systems for manufacturing enterprises, airports, supermarkets, hotels, etc.

SmartPTT Enterprise introduces the most efficient way for dispatch control over MOTOTRBO systems based on direct IP connection to the repeaters. SmartPTT direct IP connection is applicable for all dispatching functionality including voice calls.

Advantages of systems based on direct IP connection to radio infrastructure

Extended Functionality

  • Enhanced Logging. Only direct IP connection-based system has the ability to log all voice calls and text messages including private ones and collect the information about the repeater used for transmissions.
  • Support of Digital Telephone Patch. With the direct IP connection to IP Site Connect systems or standalone repeaters, SmartPTT supports Motorola Digital Telephone Patch, providing SIP interface to telephony and ability to do simultaneous phone calls to MOTOTRBO subscribers on both time slots.
  • Monitoring. SmartPTT Monitoring service provides in-depth analysis and control over connected MOTOTRBO repeaters via direct IP connection.

Reliability

SmartPTT dispatch system based on direct IP connection doesn't need any control stations and sound cards installed at the Radioserver. The Radioserver itself can be located at any distance from radio coverage and only requires stable IP connection to MOTOTRBO repeaters.

Scalability

With the direct IP connection, single SmartPTT Radioserver can handle multiple distributed MOTOTRBO systems over large distances, providing seamless integration of different sites into a single radio network. Multilevel bridging feature allows establishing routes between SmartPTT Radioservers, providing ability of bridging between independent dispatching systems located in different regions.

Cost-effectiveness

Systems based on SmartPTT direct IP connection allow considerable reduction of costs, eliminating the need for control stations, extra server computers, and extra sound devices.

StreetTrek Location & Messaging Service

StreetTrek Location and Messaging Server™ is a solution specifically designed to acquire all incoming data from the MOTOTBRO™ Professional Digital Two-Way Radios.

Benefits

  • Requires control stations.
  • Optimized for applications when network connectivity at the repeater site(s) is not available.
  • Easy installation and configuration.
  • Allows for saving of all inbound and outbound messages.
  • Enables connection of MOTOTRBO radios to StreetTrek, StreetTrek3™, StreetTrek Explorer™ and Simple Text Messaging™ clients.
  • Required to connect multiple mapping or text messaging clients.

Downloads

StreetTrek Location & Messaging Service Brochure

text@trbo™

Motorola MOTOTRBO™ 2-Way Radios Text to Email Gateway.

text@trbo™ is a text email gateway for Motorola MOTOTRBO™ radios. It allows 2-way radio users to send, receive and reply to emails as text messages.

  • Increase productivity by communicating to employees in the field.
  • Reap the benefits of text-messaging which is inherently faster, more accurate and less obtrusive than voice communications.
  • Run existing work order management applications or create your own radio-based workflow process, and show how messaging allows easily demonstrable ROI value propositions.
  • Ideal middleware for hospitality and other applications that use email to communicate with radios.
  • Use email to reach cell phone users via SMS.
  • Create a mobile radio-email hotspot by running it on a notebook with a 3G card.

Unlike any other text email gateway for the Motorola MOTOTRBO™ radios, text@trbo was designed as a true middleware component. As such it is very easy to deploy, effective and more importantly affordable.

Why spend hours and thousands of dollars on other solutions? You can install this software, connect via a simple cable the PC to the radio and in less than 10 minutes you are ready to send emails to radios!

text@trbo™ requires minimal configuration: only enter the incoming email server information, the list of email addresses allowed to reach the radios and corresponding dispatch IDs and you are done. It requires minimum processing power and memory, so not only you can save by running it on an existing system dedicated to other application but it is also priced at a fraction of other solutions.

  • Can be deployed in minutes: zero configuration for radios.
  • Supports SMTP for outbound and POP3 or SMTP for inbound email.
  • Faster and more reliable interface to HotSOS: it directly connects to M-Tech servers bypassing email.
  • Message are stored locally and forwarded with multiple retries if the radio is unavailable.
  • Bounce back email notification for unreachable or unknown radios.

It runs on any Microsoft Windows XP/Vista/7 system since it requires minimal storage and processing power. 

Target Markets

Hospitality, Public Utilities, Government, Education, and Security.

Downloads

TRBOnet Text Messenger Brochure

text@trboPlus™

text@trboPlus™ is a data gateway middleware for Motorola MOTOTRBO™ Connect Plus that allows 2-way radio users to send, receive and reply to emails as text messages. It can also export GPS coordinates to other AVL applications, such as webtracker@trbo.

Text messages are an ideal communication tool: they are faster, more accurate and less obtrusive than voice communications. They are also the commonly used conduit for automated notifications such as fire alarms, machinery that needs attention and weather alerts.

Benefits

  • You can choose to monitor all subscribers, a validated range, or a customizable range.
  • Message are stored locally and forwarded with multiple retries if the radio is unavailable.
  • Bounce back email notification for unreachable or unknown radios.
  • For incoming emails it acts either as a POP3 client or a STMP server.
  • Outbound emails are delivered as a SMTP client or directly to the final destination via DNS resolution.
  • Selectable full GPS reports or limited to reduce the amount of OTA throughput.
  • Software watchdog to automatically restart in case of fault.
  • Customizable export to 3rd party AVL applications.

text@trboPlus™ is compatible with major hospitality and building management applications. In addition, it supports MTech's HotSOS web services, that eliminate the need to use email servers.

Downloads

text@trboPlus Brochure

Sprite™ TW255

Mobile Workforce Management for MOTOTRBO™ Radios

The Sprite™ TW255 is a software APP for Motorola MOTOTRBO™ portable and mobile radios, providing an effective tool for collecting in field data such in as School Bus Time & Attendance, Utility operations, aircraft re-fueling, hospitality supply requests etc. The TW255 MOTOTRBO™ software APP provides users with the ability to fill in FORMS data directly into a MOTOTRBO™ radio and send to a Host End Workforce Management System.

Custom FORMS can be generated using Tallysman's Windows based FORMS Builder application and loaded into the MOTOTRBO™ radio. The TW255 also supports Job Ticket dispatch with associated FORM's for Reply, e.g. Accept Job, Decline Job. Tallysman's Mobile Workforce Management Solution provides a complete system solution to manage field workers activities.

Features

  • In field data collection - TW255 FORMS APP installs on MOTOTRBO™ expansion board.
  • No lost forms information - FORM messages are logged and positively acknowledged ensuring no loss of data.
  • Forms Builder - Easy design of custom FORMS.
  • Job Tickets - Job Ticket dispatch with Reply Prompts.
  • Forms/ Job Ticket Logging - All completed Forms are logged and retrievable OTA.
  • Timestamp - All activity reports.
  • GPS Tracking - GPS tracking of workforce activities.
  • Reports - Comprehensive FORM APP reports (export).
  • Simple Integration - to existing Host Systems.

Downloads

Sprite™ TW255 Brochure

TRBOnet Enterprise

TRBOnet Enterprise

Advanced Dispatcher Software for MOTOTRBO

TRBOnet Enterprise is a PC based client-server dispatcher software application for the MOTOTRBO Professional Digital Two-Way Radio System. It is a premium application for MOTOTRBO™ Capacity Plus offering the unique features and a leading edge solution for the MOTOTRBO™ based applications.

Benefits

TRBOnet Enterprise is a professional grade application specially developed for Dispatch centers that monitor large amounts of traffic. It supports digital as well as analog channels that could be helpful for clients during their migration period. Also makes response during emergency situations quick and effective, and can be used to link multiple agencies or departments at the touch of a button by the dispatcher.

Features

  • Voice Communications Management and Voice Recording
  • Cross Patch (Cross Band)
  • Intercom and TX passive
  • GPS Positioning (vector or raster maps)
  • GeoFencing and Speed Control
  • Group and Private calls, Remote Monitoring
  • Text Messages, Email Gateway and SMS Gateway
  • Telemetry Support
  • Event Logging
  • Reporting and Statistics
  • Lone Worker and Stun Kill "passive"
  • User Activity and Status Monitoring
  • TCP/IP Data Encryption

Downloads

TRBOnet Enterprise User Manual

 
 
 
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Motorola Two Way Radio Dealer and Service Center Ottumwa Iowa.